![]() Generate a sysdiagnose from the computer in question: sudo sysdiagnose -f -n ~/Downloads.Add -archive system_logs.logarchive to search inside a SysDiagnose logarchive file. ![]() You can gain additional information by adding the -info and -debug parameters to your log command line.This issue can crop up during copy/paste operations. The log command requires "straight" quotes and not "curly" quotes.In the Device Details view, ensure that the specific device in question shows AWCM Connected.įollowing are some tips and tricks that can save you time:.Scroll down to find the AWCM Server External Hostname and then append /awcm/status to the end. Navigate to Groups & Settings > All Settings > System > Advanced > Site URLs.Check the device-side APNS status - open Terminal.app and enter the following command: /System/Library/PrivateFrameworks/amework/apsctl status.If expired, you must log in to the Apple Push Certificates portal and Renew the existing certificate.Ĭaution: If you replace the certificate instead of renewing it, Workspace ONE will lose connectivity with your devices and you will be required to re-enroll those devices. Check the APNS Certificate Expiration Date: Navigate to Groups & Settings > Configurations > APNS for MDM and check the Valid To date. ![]()
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